At ptwin, your privacy is our top priority. On this page, we clearly explain what information is collected, why it is collected, how it is stored, and what rights you have over your data.
Welcome to ptwin. This Privacy Policy sets out our complete position on the collection, use, storage, and protection of your personal information. By using the ptwin website, mobile app, or any other digital platform, you are considered to have agreed to this policy.
We believe privacy is not a formality — it is your fundamental right. At ptwin, every piece of your information is handled with the utmost care. No data is collected unnecessarily, and none is ever sold to third parties.
This Privacy Policy applies to all ptwin services and platforms. The English version of this policy shall be considered the authoritative version.
If you have any questions about this policy, our support team is always ready to help. ptwin's Privacy Policy is developed in accordance with international data protection standards.
Ptwin only collects information that is necessary to provide services, ensure security, and meet legal obligations. The types of information collected are described below:
| Data Type | Example | Collection Time |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | During registration and KYC verification |
| Contact Information | Mobile number, email address | At the time of account registration |
| Financial Information | BKash/Nagad number, transaction history | Deposit & Withdrawal Times |
| Device Information | IP address, device ID, browser information | Automatically on each session |
| Usage Data | Game history, login times, favorite games | While using the platform |
We never store your full payment card number or bank password. Financial transactions are processed through secure third-party payment gateways.
Ptwin uses your information only for specific, legitimate purposes. We are transparent about how each piece of data is used, reflecting our commitment to your privacy.
Ptwin never sells your information to third parties for advertising purposes. This is a non-negotiable policy.
Ptwin protects your information using industry-standard technology. Our servers and databases are operated in accordance with international security standards and undergo regular security audits.
Your data will be retained for as long as your account remains active. After account closure, certain information may be kept for a specified period as required by law — typically up to 5 years.
In the event of a security breach, we will notify affected users within 72 hours and take all necessary steps to address it.
Ptwin never sells your personal information. In limited circumstances, certain data may need to be shared with specific third parties — and only the minimum necessary information is shared in each case.
All third parties are bound by data processing agreements with ptwin and may not use your information for any other purpose.
Ptwin uses cookies and similar tracking technologies to enhance your browsing experience and ensure platform functionality. Cookies are small text files stored on your device.
You can disable cookies through your browser settings, though this may limit some ptwin features. Disabling essential cookies may prevent you from logging in.
ptwin does not use any third-party advertising cookies. Your browsing information is never shared with advertisers.
Ptwin takes your data rights seriously. You have the following rights over your personal information, and we are committed to upholding each of them.
Contact our support team to exercise any of these rights. We typically respond within 30 days.
Ptwin is a platform strictly for users aged 18 and above. We never intentionally collect personal information from minors.
No one under the age of 18 is permitted to use ptwin. Creating an account for a minor is a direct violation of our policies and applicable law.
Ptwin may update this Privacy Policy from time to time. Revisions may be necessary due to legal changes, technological developments, or updates to our services.
Previous versions of the Privacy Policy are available upon request through our support team.
For any questions, requests, or complaints regarding our Privacy Policy, please reach out to our support team. We typically respond within 24–48 hours.
We are always committed to protecting your privacy rights. If you have any concerns, don't hesitate to reach out — we're here to listen.
This Privacy Policy was last updated in January 2026 and takes effect immediately.
Ptwin goes beyond compliance — earning your trust is our goal. Our data protection framework is built to international standards.
All your personal and financial information is protected with 256-bit SSL encryption — the same standard used by international banks.
Ptwin never sells your information to third parties. Your data is used solely to serve you — nothing else.
We always clearly explain why we collect any piece of information. No hidden agendas — we believe transparency is the foundation of trust.
You have full control to view, correct, delete, or export your data. Submit a request at any time and we will act within 30 days.
We respond to all privacy-related requests within 24–48 hours. For urgent matters, instant assistance is available via live chat.
An independent team of third-party experts conducts regular audits of ptwin's systems to ensure your data is always protected to the highest standard.
At ptwin, you have 6 core rights over your personal information — rights we respect and protect.
Request access at any time to see what information ptwin holds about you.
Contact support to correct any inaccurate or outdated information — we will update it promptly.
Under qualifying conditions, your account and associated data can be permanently deleted.
You can object to the use of your data for marketing or profiling purposes.
You can request to download your information in a machine-readable format.
You have the full right to withdraw any previously given consent at any time.
Read our Privacy Policy? Now join ptwin with complete peace of mind. We are committed to keeping your data secure while delivering the best gaming experience.